Privacy Policy

1. Data controller

[Company legal name], [Registered address, Latvia], is the controller of your personal data. For any privacy request, contact sales@vapesale.eu.

2. What we collect

• Contact details you submit through our forms: name, email, phone, company and country.
• Order and enquiry details: products, quantities and messages you send us.
• Technical data: IP address, browser type and basic analytics about how you use the site.
• Consent records: your age-verification and cookie choices, stored in your browser.

3. Why we process it

• To respond to your enquiries and provide quotes (legitimate interest / pre-contract steps).
• To process and fulfil orders (performance of a contract).
• To comply with legal and tax obligations.
• To improve our website and measure traffic (consent, where required).

4. Form submissions

Contact and quote forms are processed through a third-party form provider (Web3Forms) that delivers your message to our team by email. Your submission is transmitted securely and used only to handle your enquiry. We do not sell your data.

5. Sharing and transfers

We share data only with service providers who help us operate (e.g. form delivery, hosting, logistics) under appropriate safeguards, and where legally required. We do not sell or rent personal data to third parties.

6. Retention

We keep enquiry data for as long as needed to handle your request and for a reasonable follow-up period, and order data for as long as required by tax and accounting law.

7. Your rights

• Access, rectify or erase your personal data.
• Restrict or object to processing, and request data portability.
• Withdraw consent at any time, without affecting prior lawful processing.
• Lodge a complaint with your national data protection authority.

To exercise any right, email sales@vapesale.eu. We respond within the timeframes set by the GDPR.

8. Cookies

See our Cookie Policy for details of the cookies and local storage we use and how to manage your preferences.